Refund & Cancellation
How advances, cancellations and refunds work.
01Booking amount
Work starts only after a booking amount is paid and an agreement is signed. The exact amount and payment stages are written into your agreement.
02Design fee
Where a design fee is charged, it covers measurement, drawings and revisions. Once the design work has started, this fee is not refundable.
03Cancellation by you
If you cancel before any material is ordered and before work begins on site, we refund the booking amount after deducting costs already incurred, such as design work, site visits and administrative charges. If material has been ordered or custom manufacturing has begun, those costs are not refundable.
04Cancellation by us
If we are unable to deliver the project, we refund the amounts you have paid for work not carried out.
05Changes during the project
Changes to the scope after work has started are quoted separately and added to the agreement in writing before they are carried out.
06Delays outside our control
Delays caused by approvals, weather, material shortage or site access are not grounds for refund, but we will inform you and revise the schedule.
07How refunds are paid
Approved refunds are paid to the same account the payment came from, normally within 15 working days of approval.
08Raising a request
Send cancellation and refund requests in writing to with your project details.